Privacy Policy

Wales Roofing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you contact us, request a quote or use our website.

1. Information We Collect

We may collect personal information that you provide to us, including:

• Your name
• Telephone number
• Email address
• Address or postcode
• Details about the roofing work or service you require
• Information you provide through our contact or quote forms
• Communications between you and Wales Roofing

We may also collect limited technical information when you visit our website, such as device, browser and website usage information, where applicable.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and quote requests
• Contact you regarding roofing work you have enquired about
• Arrange appointments, inspections or quotations
• Provide and manage our roofing services
• Communicate with you by telephone, email or text message regarding your enquiry or work
• Maintain appropriate business and customer records
• Improve our website and services
• Meet our legal and regulatory obligations

We will only use personal information where we have an appropriate lawful basis for doing so.

3. Calls and Text Messages

If you provide your telephone number when requesting a quote or contacting Wales Roofing, we may use that number to respond to and manage your enquiry, including by telephone or text message.

Where consent is required for a particular type of communication, we will obtain it before sending that communication.

We will not treat an enquiry about our services as blanket consent to receive unrelated promotional marketing messages.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business, website or communications systems. We may also disclose information where required by law.

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure appropriate protections are in place.

5. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.

Retention periods may vary depending on the type of information and our relationship with you.

6. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure or loss.

However, no internet-based system can be guaranteed to be completely secure.

7. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to or restrict certain processing
• Withdraw consent where processing relies on consent
• Request transfer of certain information where applicable

You may also have the right to make a complaint to the Information Commissioner's Office (ICO).

8. Cookies

Our website may use cookies and similar technologies to provide essential website functionality and, where enabled, understand how visitors use the website.

Further information about our use of cookies is provided in the Cookies section of our Terms & Conditions.

Where consent is legally required for non-essential cookies, these technologies should not be activated until the appropriate consent has been provided.

9. Third-Party Services

Our website may use third-party services to provide functionality such as website hosting, analytics, forms, communications or other business services.

Those providers may process information in accordance with their own privacy practices and our arrangements with them.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services or legal obligations.

The latest version will be published on this website.

11. Contact Us

If you have questions about this Privacy Policy or how Wales Roofing handles your personal information, please contact us: